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Seiko Smart Label Printer (SLP) Hardware FAQ's
Apr 13, 2010 - 8:34:10 PM

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Hardware FAQ's
 
Q: I receive a warning stating that the Driver is not digitally signed. Is this okay to continue installation?
A: Our Driver is digitally signed by Microsoft and is available on the website and yes, continuing the installation will not have any impact on the operation of your SLP printer. The message is just to indicate that the driver is not currently certified by Microsoft.
 
Q: What are the built in connections on my Smart Label printer and what rate do they communicate?
A: The SLP 100, 120, 240, 410, 420 430, 440, 450 all have both built-in USB and Serial connections. The USB port is USB 2.0 Full Speed. The serial port uses a RS-232 cable and communicates at the following speeds:
SLP 120, 220: 9600 baud
SLP 100, 200, 240, 410, 420: 57,600 baud
SLP 440, 450: 115,200 baud

Q: How do I set up an SLP to print by serial? A: Do the following:
  1. From within the Start Menu -> Control Panel -> Printers & Faxes
  2. Double click "Add Printer"
  3. Select a serial port. Usually COM1. (It may be COM2 through 4 if you have more than one serial port on your machine.) Push Next.
  4. Turn off the "Automatically detect Plug and Play" checkbox.
  5. Scroll to the end of the Manufacturer list and select "SII".
  6. Select your printer model from the "Printers" list. Push Next.
  7. Keep existing driver. Push Next.
  8. Give the printer a name. Push Next.
  9. OPTIONAL: If you want to use the printer instance to print by SLP, turn sharing on for the printer. Push Next.
  10. OPTIONAL: Enter location and comment.
  11. Do NOT print a test page. Push Next. (Test pages are for legal paper and don't work right for small labels.)
  12. Push Finish.
  13. After the new printer appears in Printers & Faxes, right click the printer and select the "Properties".
  14. Click the "Ports" tab.
  15. Select the COM port you chose in step 3.
  16. Push "Configure Port" and change the settings as specified below:
     
    SLP 440 or SLP 450: 38,400 Bits per second
    SLP 410 SLP 420, SLP 430: 57,600 Bits per second
     
    For all printers:
    Parity: None
    Stop bits: 1
    Flow control: Hardware
     
    If you change the speed settings, BE SURE to check other properties as well. Windows will sometimes reset them without warning.
     
    Try to print from Notepad. If serial printing does not work, verify all of the settings above, especially the settings in step 15. Otherwise, you could have a bad cable, serial port, or printer.
Q: I installed my 6.x software, but it is not working, do you have some basic troubleshooting steps I can try?
A: Try these steps:
  1. Unplug the printer.
  2. Remove all software from SII from Add/Remove programs in Control Panel.
  3. Restart.
  4. Install version 6.x of our software.
Q: I have an adapter from another SLP printer, can I use that one?
A: Below is a list of adapters and what printers they can be used with AC adaptors for SLP440 to supply the power is also used the same as for the SLP410/420. AC adaptors for SLP450 is also used the same as for the SLP430.
Table 8. AC Adapters
SLP-410/420/440
PW-0006-WH-U1
 
PW-0006-WH-E1
 
PW-0006-WH-K1
 
PW-0006-WH-A1
SLP-430/450
PW-0012-WH-W2
AC cord: CB-WH-US2
PW-0012-WH-W2
AC cord: CB-WH-CE2
PW-0012-WH-W2
AC cord: CB-WH-UK2
PW-0012-WH-W2
AC cord: CB-WH-AU2

Q: How do I get the labels out of the printer?
A: Advancing a label: To advance the labels in your printer simply press and release the "^" key on the front of the printer.
A: Removing Labels: To remove the labels from your printer, press and hold the "^" key on the front of the printer.
 
Q: My labels are jammed into my machine.
A: If you have a label that is jammed in the printer, first lift the roll cover. Then gently pull on the face plate of the printer (the colored cover that has the product name imprinted). Once the front plate is removed, you will see a lever on the right side of the printer. Bring the lever towards you. Once the lever is towards you, it releases the pressure allowing the labels to easily be removed. Also by disengaging the lever, the LED on the front will flash until the lever is back in place. Return the lever to the original position and reattach the front panel. Reload your labels.
 
Q: How can I print a test label on my 410/420/430? A: The SLP printers are designed to print two different types of test designs. The first consists of a two box pattern which demonstrates the density level. The second is a Seiko label that contains a graphic. Below are the instructions for printing both:
To print a two box pattern:
      · Turn the machine off by pressing the "I" button. Before you turn the machine on, Press and hold the "^" button while
        pressing and holding the "I" button.
To print the SII logo test label:
      · Turn the machine off by pressing the "I" button. Hold down the "^" button while you press and release the "I" button.
 
Q: How do I print a test label on my SLP 440/450 printer?
A: Follow the following steps to prints:
  1. Press the "I" key until the SLP printer turns off and no LED's are illuminated
  2. Press and Hold the "^" key until the LED begins to flash green. Do not release
  3. While pressing and holding the ^ key, press the "I" key 1x to print the SII graphic Logo
  4. While pressing and holding the ^ key, Press the "I" key 2x to print the SII sample address label
  5. While pressing and holding the ^ key, Press the "I" key 3x to print the density test.
  6. While pressing and holding the ^ key, Press the "I" key 4x to print the serial number and firmware.
Q: My LED is flashing, what does this mean?
A: The LED is programmed to flash for the following reasons:
 
Types of Error LED Blink Pattern
Paper Out Green 1
Head Up Green 2
Paper Jam Orange 1
Buffer Overflow Orange 2
Head Temperature Red 1
Voltage Error Red 2
Motor Temperature Red 4

Q: Is there a way to tell what version of firmware is on my SLP printer?
A: When you print a Seiko test label, the firmware version is listed on the label. To print a test label follow the below instructions:
 
For the SLP-100, 240, 420, 430 printers.
      · Turn the machine off by pressing the "I" button. Hold down the "^" button while you press and release the "I" button.
        A test label should be printed with the firmware version listed.
 
For the SLP-440 & 450
      1. Press the "I" key until the SLP printer turns off and no LED's are illuminated.
      2. Press and Hold the "^" key until the LED begins to flash green. Do not release.
      3. While pressing and holding the ^ key, Press the "I" key 4 times to print the serial number and firmware.


(contents of this article sourced from http://www.siibusinessproducts.com)

Have a look at our other articles if you didn't find answers among these Seiko Smart Label Printer (SLP) Hardware FAQ's.
 


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